1. Introduction

We understand the importance of protecting your privacy and maintaining the confidentiality of your information. We are committed to processing personal information fairly, lawfully, transparently, and securely.

By accessing, browsing, or using our website, submitting inquiries, contacting us through email, telephone, WhatsApp, or other communication channels, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, you should discontinue use of our website and services.

2. Business Information

Business Name: Souviks

Business Address:
Souviks Building
Andal More, Beside NH-2
Andal, West Bengal – 713321
India

Email: mssouviks@gmail.com

Phone:
+91 94343 31896
+91 79082 15701

Website: https://www.souviks.co.in/

GST Registered: Yes

3. Scope of This Policy

This Privacy Policy applies to information collected through:

• Our website
• Contact forms
• Product inquiry forms
• Email communications
• Telephone communications
• WhatsApp communications
• Customer service interactions
• Business transactions
• Future website account functionality

This Privacy Policy does not apply to information collected by third-party websites, services, applications, or platforms that are not controlled by Souviks.

4. Information We Collect

4.1 Information You Voluntarily Provide

We may collect information including:

• Full name
• Business or company name
• Email address
• Mobile number
• Shipping address
• Billing address
• GST information
• Vehicle details provided for compatibility verification
• Product inquiry information
• Messages and correspondence
• Customer support information
• Any other information voluntarily submitted by you

4.2 Product Inquiry Information

When requesting quotations, spare part availability, compatibility information, or product support, we may collect information relating to:

• Vehicle make
• Vehicle model
• Engine details
• Part numbers
• OEM references
• Commercial requirements
• Purchase requirements

4.3 Communication Information

We may maintain records of communications conducted through:

• Email
• WhatsApp
• Contact forms
• Telephone conversations
• Customer support interactions

4.4 Automatically Collected Information

When visiting the website, certain technical information may automatically be collected, including:

• IP address
• Browser type
• Browser version
• Device information
• Operating system
• Language preferences
• Date and time of access
• Pages visited
• Referring websites
• Error logs
• Security diagnostics

5. How We Collect Information

Information may be collected through:

• Website contact forms
• Product inquiry forms
• Email communications
• Telephone calls
• WhatsApp messages
• Customer interactions
• Technical website systems
• Cookies required for website functionality

6. How We Use Information

We may use collected information for:

• Responding to customer inquiries
• Providing quotations
• Assisting with product identification
• Customer service and support
• Managing customer relationships
• Business administration
• Inventory planning
• Record maintenance
• Fraud prevention
• Website security
• Regulatory compliance
• GST and taxation compliance
• Legal obligations

7. Legal Basis for Processing Information

Where applicable under relevant laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), we process information on one or more of the following grounds:

• Your consent
• Performance of a contract or transaction
• Compliance with legal obligations
• Protection of legitimate business interests
• Customer service and support requirements
• Fraud prevention and security purposes

Where consent is required by law, you may withdraw such consent at any time, subject to applicable legal and operational limitations.

8. Cookies and Similar Technologies

8.1 Current Use of Cookies

As of the effective date of this Privacy Policy, our website uses only essential cookies and similar technologies required for:

• Website functionality
• Website security
• Session management
• Technical performance
• Operational stability

These cookies are necessary for the website to function properly and generally cannot be disabled without affecting functionality.

8.2 No Analytics or Advertising Tracking

Currently:

• Google Analytics is not active.
• Google Ads Conversion Tracking is not active.
• Meta (Facebook) Pixel is not active.
• Microsoft Clarity is not active.
• No advertising tracking technologies are deployed.
• No behavioral profiling systems are deployed.

8.3 Future Analytics Technologies

As our website develops, we may implement analytics, performance measurement, customer experience monitoring, or marketing technologies.

If implemented, this Privacy Policy will be updated to disclose:

• What information is collected
• Why it is collected
• How it is processed
• Which service providers are involved
• Any consent mechanisms required by law

9. Contact Forms and Product Inquiries

When you submit information through contact forms or inquiry forms, we may collect information necessary to:

• Respond to your inquiry
• Provide quotations
• Verify product availability
• Assist with product identification
• Recommend compatible products
• Provide customer support

Information submitted through forms is used solely for legitimate business purposes and customer service activities.

10. WhatsApp Communications

Our website may provide WhatsApp contact functionality to facilitate communication with customers.

When you communicate with us through WhatsApp:

• Your information may also be processed by WhatsApp and its affiliated entities.
• Communications may be stored for customer support and record-keeping purposes.
• We may retain conversations where necessary for order tracking, inquiries, quotations, support, legal compliance, or dispute resolution.

We do not control WhatsApp's independent data processing activities and encourage users to review WhatsApp's privacy documentation.

11. Google Maps Integration

Our website may include embedded Google Maps services to help visitors locate our business premises.

When using embedded maps:

• Google may collect technical information.
• Google may use cookies or similar technologies.
• Google may process information according to its own privacy policies.

We do not control Google's independent data processing practices.

12. Social Media Platforms

Our website may contain links to our social media profiles, including:

• Facebook
• Instagram

When interacting with these platforms:

• Your interactions are governed by the policies of those platforms.
• We do not control how those platforms collect or process information.
• Users should review the respective privacy policies of those platforms.

13. Website Infrastructure and Hosting

The website is currently hosted using GitHub-hosted infrastructure and related web services.

As our digital presence expands, we may engage additional providers for:

• Website hosting
• Content management systems
• E-commerce systems
• Security services
• Cloud infrastructure
• Customer support systems
• Performance monitoring services

Any material changes affecting personal information processing will be reflected in future revisions of this Privacy Policy.

14. Information Sharing and Disclosure

We do not sell, rent, lease, or trade personal information to third parties.

Information may be shared only in the following circumstances:

14.1 Service Providers

We may share information with trusted providers assisting with:

• Website hosting
• Technical support
• Security services
• Business communications
• Business operations

14.2 Legal Requirements

Information may be disclosed where required by:

• Applicable laws
• Government authorities
• Regulatory agencies
• Court orders
• Legal proceedings

14.3 Protection of Rights

Information may be disclosed where necessary to:

• Protect our legal rights
• Prevent fraud
• Investigate misuse
• Protect customers
• Protect website security
• Enforce our policies

15. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

Security measures may include:

• Access controls
• Password protections
• Website security controls
• Restricted administrative access
• Business process safeguards
• Security monitoring measures

Despite our efforts, no method of transmission or storage can be guaranteed to be completely secure.

16. Data Retention

We retain information only for as long as reasonably necessary to:

• Respond to inquiries
• Provide customer support
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Meet taxation and accounting requirements

Retention periods may vary depending on the nature of the information and applicable legal obligations.

17. Children's Privacy

Our website may be accessed by individuals under the age of 18. However, the website is primarily intended for customers, businesses, vehicle owners, fleet operators, workshops, mechanics, distributors, and other users seeking information regarding automotive spare parts and related services.

We do not knowingly collect personal information from children in violation of applicable laws.

Parents and legal guardians are encouraged to supervise the online activities of minors and to assist them in understanding how to use the internet responsibly.

If we become aware that personal information has been collected from a child in a manner inconsistent with applicable legal requirements, we will take reasonable steps to delete or anonymize such information where appropriate.

18. International Data Transfers

Souviks primarily operates within India and primarily serves customers located within India.

However, certain website infrastructure providers, communication platforms, cloud service providers, security providers, or technology vendors may process information through systems located outside India.

Where such processing occurs, reasonable efforts will be made to ensure that information is handled in accordance with applicable legal requirements and appropriate safeguards.

By using our website and services, you acknowledge that information may be processed through systems that operate across multiple jurisdictions.

19. Your Privacy Rights

Subject to applicable laws and regulations, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Request clarification regarding our information handling practices.
• Raise concerns regarding privacy and data processing.

We may require reasonable verification of identity before responding to certain requests.

Certain rights may be limited where information must be retained to comply with legal, taxation, accounting, regulatory, security, or contractual obligations.

20. Digital Personal Data Protection Act, 2023 (India)

Where applicable, Souviks seeks to process personal information in accordance with the principles and requirements of the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable laws and regulations.

Subject to applicable law, individuals may contact us regarding:

• Access requests
• Correction requests
• Deletion requests
• Withdrawal of consent
• Data processing concerns
• Privacy-related complaints
• Grievance submissions

Nothing in this Privacy Policy shall be interpreted as limiting any rights available under applicable law.

21. Grievance Redressal

If you have concerns regarding this Privacy Policy, our information handling practices, or the processing of your personal information, you may contact us using the details provided below.

We will make reasonable efforts to review and respond to legitimate requests and complaints within a reasonable timeframe.

Privacy and Grievance Contact

Souviks
Souviks Building
Andal More, Beside NH-2
Andal, West Bengal – 713321
India

Email: mssouviks@gmail.com

Phone:
+91 94343 31896
+91 79082 15701

22. Third-Party Websites

Our website may contain links to external websites, applications, services, social media platforms, or resources that are operated by third parties.

We do not control and are not responsible for:

• Third-party content
• Third-party security practices
• Third-party privacy practices
• Third-party services
• Information collected independently by third parties

Users are encouraged to review the privacy policies and terms of any third-party websites they visit.

23. Future Website Features

As our business grows, we may introduce additional website functionality, including but not limited to:

• Customer accounts
• E-commerce capabilities
• Online ordering systems
• Order tracking functionality
• Payment gateway integrations
• Inventory visibility features
• Customer support portals
• Analytics tools
• Marketing and communication tools
• Odoo-based e-commerce functionality

When such features are introduced, this Privacy Policy may be updated to accurately reflect any changes in information collection, processing, storage, disclosure, or user rights.

24. Changes to This Privacy Policy

We reserve the right to modify, update, amend, or replace this Privacy Policy at any time.

Changes become effective immediately upon publication on this page unless otherwise stated.

The "Last Updated" date appearing at the top of this Privacy Policy will be revised whenever material changes are made.

We encourage users to review this page periodically to remain informed about how information is collected, used, and protected.

25. Contact Information

If you have questions regarding this Privacy Policy, please contact us:

Souviks

Website:
https://www.souviks.co.in/

Email:
mssouviks@gmail.com

Phone:
+91 94343 31896
+91 79082 15701

Business Address:
Souviks Building
Andal More, Beside NH-2
Andal, West Bengal – 713321
India